Refund Policy

Thank you for shopping with us at Zocket.net We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

• We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

• To be eligible, items must be in the same condition you received them: unworn/unused, with original tags, and in their original packaging.

• A receipt or proof of purchase is required.

Damages & Issues

• Please check your order as soon as it arrives.

• If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

• For damaged items, we may request photos or a short video to help us resolve the matter quickly.

Exchanges

• The fastest way to get what you want is to return the item and place a new order once the return is approved.

Refunds

• Once we receive and inspect your return, we’ll notify you of the refund approval status.

• If approved, your refund will be issued to your original payment method.

• Please allow 5–10 business days for your bank or credit card company to process the refund.

How to Start a Return

To begin a return, please contact us through our Contact Page with your order details and reason for return. We’ll provide you with the instructions and next steps.